Terms and conditions

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Terms and conditions

Terms and conditions of sale

(Your statutory rights are not affected)
Address and contact information:

Jason Shankey Limited
358 Upper Newtownards Road
Belfast
BT4 3EX
United Kingdom

Registered in Northern Ireland NI44838 Companies (Northern Ireland) Order 1986.
VAT number: GB 795 7231 88

Jason Shankey Limited fully conforms to the UK Consumer Protection (Distance Selling) Regulations 2000 and to the PCIDSS regulations regarding the security of credit card data. This website is copyrighted and no part of it (including images, text, descriptions or intellectual property) may be reproduced without the written permission of a director of Jason Shankey Limited. Jason Shankey Limited presents items as an invitation for sale and reserves the right to refuse sales without giving reason. All prices are in £ GBP Pounds Sterling (UK Pounds). If you choose to change the currency of our website, please note that you will still be charged in sterling and that other currencies are rounded up and should be used as a guide only.

Making a purchase could not be easier. Just browse our store, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click "Checkout" and you will be asked for a few details that we need to process your order. We accept UK Postal Orders, Visa, Delta, MasterCard and Maestro. Our server uses a secure 128bit algorithm to encrypt your details. Your credit card data is processed directly with our bank and we do not have access to your credit card number.

Shipping address & Billing address

You undertake that all details you provide to jasonshankey.co.uk for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If you supply incorrect or inaccurate address details and your order is returned to us as a result of this, a charge will be made for re-delivery. In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with third parties, to confirm your identity. This assists us to protect you and us from fraudulent transactions. In summary, we are committed to protecting your privacy. We use the information we collect on the site to make shopping at jasonshankey.co.uk possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. Our shopping software uses cookies. You must have cookies turned on in your browser for the ordering system to work correctly.

Credit card payments:

Your order will only be processed if your credit card billing address and card security code can be verified by our credit card payment acquisition company. Only at our discretion will we ship to a separate delivery address. We have introduced these precautions for the safety of our customers and us.

UK Postal Order payments:

Your order will be processed as soon as we receive the UK postal order. We will ship to any shipping address if the payment is made by UK Postal Order. Please ensure that postal orders are made out to 'Jason Shankey Limited'.

Shipping and Delivery Time

We cannot ship aerosol products abroad.

We normally dispatch your order on the day of receipt (Monday to Friday only) if we receive your order before our cut off time and if we have the order in stock (Please see our opening hours). Our cut off time is normally 3PM Monday to Friday. We may send your order in more than one package if some items are not in stock; however we will only charge you one postage fee. For UK addresses, please allow a total delivery time of 3-10 business days for all Royal Mail First Class packages and Royal Mail Recorded Delivery items. A signature is required for the delivery of Recorded Delivery items. For Recorded Delivery items, we will provide you with a tracking number. You may track your parcel at www.royalmail.com.

For Next Day Delivery packages, delivery is guaranteed next business day before 5:30PM (8PM in November and December). Your valid order must be with us before 2PM Monday to Friday to guarantee dispatch on the day of your order. We will provide you with a tracking number to track your package. You may track your parcel at www.royalmail.com or http://track.dhl.co.uk/tracking/. Please note that it is Royal Mail or Yodel who guarantee the delivery on the next working day, not Jason Shankey Limited. Complaints about Royal Mail Special Delivery should be made to Royal Mail and complaints about Yodel should be made to Yodel.

Please note that we are unable to refund next day charges for delays under certain circumstances, such as inclement weather conditions, incorrect entry of address, industrial action, civil unrest, unforeseen technical difficulties and/or public holidays. For International deliveries, delivery times depend on the efficiency of your country's mail service. Western European parcels normally arrive within 4 to 7 working days, but you should allow up to 2 weeks. For the rest of the world, please allow up to 4 weeks for delivery. A signature is often required upon delivery for international parcels.

If the carrier has recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limits imposed by the carrier, we will treat this as a cancelled order and we will make a charge not exceeding £10.00 to cover our costs in resending these goods out to you. You will also be charged postage at our current tariff if you require the goods to be re-delivered. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. You will need to take this up with the carrier.

In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until our enquires have been completed. This can take up to 15 working days as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, jasonshankey.co.uk shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or, at their discretion, refund to you the amount you paid for the goods in question PROVIDED THAT you notify jasonshankey.co.uk of the problem in writing (quoting your Invoice number) at the address stated at the bottom of your confirmation email within 7 working days of delivery of the goods (subject to enquiries being completed).

Bank Holidays

As we are based in Northern Ireland, our Bank Holidays are as follows: New Year's Day, Easter Monday, Easter Tuesday, May Day, Spring Bank Holiday (Last Monday in May), 12th July, 13th July, August Bank Holiday (Last Monday in August), Christmas Day, Boxing Day.

Manufacturer's Warranty

In the event that a product needs to be returned to a manufacturer for service or warranty work, the customer is responsible for all shipping arrangements. Please refer to manufacturer policies regarding the procedure and cost of shipping returns; please contact them for details. TAX All orders are inclusive of all UK taxes. If you are an international customer, it is your responsibility to pay any extra taxes due on the goods. We will not accept responsibility for any action taken by customs in your country. All non EU international deliveries include a customs sticker notifying customs of the goods contained within the package.

Privacy Policy

Your order details are printed onto paper and sent to you along with your order. Your order details are also stored on a server in which all data files are encrypted. We must keep a record of your order for future queries by you about your order, the prevention and detection of fraud, for events such as a product recall and for inspection by the relevant government taxation bodies. We also send out an occasional news letter in which we inform you about special offers and keep you up to date with things at Jason Shankey Limited. Functionality is built into the news letter to make it easy for you to unsubscribe. Pictures and Descriptions: Jason Shankey Limited does not guarantee descriptions to be completely accurate and denies all liability. Typing errors can happen and we apologise if there is a misrepresentation. All prices, descriptions, and pictures can change without notice.

Return Policy and Terms

We offer an 8 day return policy from the day you receive your order under the following conditions: Refunds and exchanges may only be made within 8 days of receiving the merchandise. A re-postage fee will be charged for an exchange. The re-postage fee will not be charged for items which you have received faulty, damaged or wrongly packaged. The re-postage fee will be the true cost incurred by us to re-post the item to you. Postal prices are available at www.royalmail.com. We will refund the cost of postage back to us if the item was received damaged or faulty, or if we accidentally sent you the wrong merchandise, as long as the return postage costs are reasonable.

You must take care of the goods and return them to us in an unused, as new and re-saleable condition. All seals must be intact. You will have to pay for the costs of returning the goods to us unless they were received faulty or damaged, or if we made a mistake when packaging your order. Misused or abused merchandise will not be accounted as defective and will not be considered for an exchange or refund. If you have paid in advance and require a refund, we will refund your money within 30 days.

You must obtain a Return Merchandise Authorisation (RMA) number from custserv@jasonshankey.co.uk before returning any merchandise. You may also use the contact form on our Contact page. Returns must be delivered to us within 14 days of the RMA number being issued. Note that we will not accept any merchandise sent without a RMA number. You must pay the correct postage to return the goods to us as we will not collect underpaid items from Royal Mail.

All returns must be in original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted. Any missing items will be subject to a replacement charge. Returns must be received within 10 days of the RMA's issuance. Original shipping & handling charges are not refundable unless we are at fault. The customer is responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packed and fully insured. Jason Shankey Limited is not responsible for returned packages if lost or damaged by the shipper. Manufacturer's warranties are processed by the manufacturer. For warranty questions, enquiries or repairs, please contact the manufacturer of your product.
A re-postage fee will also be charged for any order that is refused on delivery or not collected by the customer. Jasonshankey.co.uk does not accept liability for:

   1. Losses that were not foreseeable to both parties when the contract was made.
   2. Losses that were not caused by any breach on the part of jasonshankey.co.uk.
   3. Business losses and/or losses to non consumers.
   4. Goods delivered to Work/Alternative addresses given by the cardholder.

WEEE Regulations:The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Jason Shankey Limited is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new Styling Iron from us we would accept their old Styling Iron and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Handling Complaints

We will acknowledge your complaint within 5 working days and provide a likely timescale for resolving the dispute and we will keep you informed about the progress. If you wish to make a complaint about our products or services, please e-mail us in the first instance to custserv@jasonshankey.co.uk. Please provide full details of your complaint. Our aim is to provide 100% satisfaction and we rigorously investigate any complaint that you might have This policy may be modified or changed without notice. For any further questions contact us via e-mail to custserv@jasonshankey.co.uk or use the contact form on our Contact page.