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Shipping Information |
Shipping address & Billing address
You undertake that all details you provide to jasonshankey.co.uk for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If you supply incorrect or inaccurate address details and your order is returned to us as a result of this, a charge will be made for re-delivery. In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with third parties, to confirm your identity. This assists us to protect you and us from fraudulent transactions. In summary, we are committed to protecting your privacy. We use the information we collect on the site to make shopping at jasonshankey.co.uk possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. Our shopping software uses cookies. You must have cookies turned on in your browser for the ordering system to work correctly.
Credit card payments:
Your order will only be processed if your credit card billing address and card security code can be verified by our credit card payment acquisition company. Only at our discretion will we ship to a separate delivery address. We have introduced these precautions for the safety of our customers and us.
UK Postal Order payments:
Your order will be processed as soon as we receive the UK postal order. We will ship to any shipping address if the payment is made by UK Postal Order. Please ensure that postal orders are made out to 'Jason Shankey Limited'.
Shipping and Delivery Time
We cannot ship aerosol products abroad.
We will normally dispatch your order on the day of receipt if we receive your order before our cut off time and if we have the order in stock (Please see our opening hours). Our cut off time is normally 3PM Monday to Friday. If we do not have your order in stock, our website will advise you when the goods are due in stock. We may send your order in more than one package if some items are not in stock; however we will only charge you one postage fee. For UK addresses, please allow a total delivery time of 3-10 business days for all Royal Mail First Class packages and Royal Mail Recorded Delivery items. A signature is required for the delivery of Recorded Delivery items. For Recorded Delivery items, we will provide you with a tracking number. You may track your parcel at www.royalmail.com.
For Next Day Delivery packages, delivery is guaranteed next business day
before 5:30PM (8PM in November and December). Your valid order must be
with us before 2PM Monday to Friday to guarantee dispatch on the day of
your order. We will provide you with a tracking number to track your
package. You may track your parcel at www.royalmail.com or
http://track.dhl.co.uk/tracking/. Please note that it is Royal Mail or Yodel who
guarantee the delivery on the next working day, not Jason Shankey
Limited. Complaints about Royal Mail Special Delivery should be made to
Royal Mail and complaints about Yodel should be made to Yodel.
Please note that we are unable to refund next day charges for delays under certain circumstances, such as inclement weather conditions, incorrect entry of address, industrial action, civil unrest, unforeseen technical difficulties and/or public holidays. For International deliveries, delivery times depend on the efficiency of your country's mail service. Western European parcels normally arrive within 4 to 7 working days, but you should allow up to 2 weeks. For the rest of the world, please allow up to 4 weeks for delivery. A signature is often required upon delivery for international parcels.
If the carrier has recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limits imposed by the carrier, we will treat this as a cancelled order and we will make a charge not exceeding £10.00 to cover our costs in resending these goods out to you. You will also be charged postage at our current tariff if you require the goods to be re-delivered. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. You will need to take this up with the carrier.
In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until our enquires have been completed. This can take up to 15 working days as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, jasonshankey.co.uk shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or, at their discretion, refund to you the amount you paid for the goods in question PROVIDED THAT you notify jasonshankey.co.uk of the problem in writing (quoting your Invoice number) at the address stated at the bottom of your confirmation email within 7 working days of delivery of the goods (subject to enquiries being completed).
Bank Holidays
As we are based in Northern Ireland, our Bank Holidays are as follows: New Year's Day, Easter Monday, Easter Tuesday, May Day, Spring Bank Holiday (Last Monday in May), 12th July, 13th July, August Bank Holiday (Last Monday in August), Christmas Day, Boxing Day.
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