We offer an 8 day return policy from the day you receive your order under the following conditions: Refunds and exchanges may only be made within 8 days of receiving the merchandise. A re-postage fee will be charged for an exchange. The re-postage fee will not be charged for items which you have received faulty, damaged or wrongly packaged. The re-postage fee will be the true cost incurred by us to re-post the item to you. Postal prices are available at www.royalmail.com. We will refund the cost of postage back to us if the item was received damaged or faulty, or if we accidentally sent you the wrong merchandise, as long as the return postage costs are reasonable.
You must take care of the goods and return them to us in an unused, as new and re-saleable condition. All seals must be intact. You will have to pay for the costs of returning the goods to us unless they were received faulty or damaged, or if we made a mistake when packaging your order. Misused or abused merchandise will not be accounted as defective and will not be considered for an exchange or refund. If you have paid in advance and require a refund, we will refund your money within 30 days.
You must obtain a Return Merchandise Authorisation (RMA) number from custserv@jasonshankey.co.uk before returning any merchandise. Returns must be delivered to us within 14 days of the RMA number being issued. Note that we will not accept any merchandise sent without a RMA number. You must pay the correct postage to return the goods to us as we will not collect underpaid items from Royal Mail.
All returns must be in original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted. Any missing items will be subject to a replacement charge. Returns must be received within 10 days of the RMA's issuance. Original shipping & handling charges are not refundable unless we are at fault. The customer is responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packed and fully insured. Jason Shankey Limited is not responsible for returned packages if lost or damaged by the shipper. Manufacturer's warranties are processed by the manufacturer. For warranty questions, enquiries or repairs, please contact the manufacturer of your product.
A re-postage fee will also be charged for any order that is refused on delivery or not collected by the customer. Jasonshankey.co.uk does not accept liability for:
1. Losses that were not foreseeable to both parties when the contract was made.
2. Losses that were not caused by any breach on the part of jasonshankey.co.uk.
3. Business losses and/or losses to non consumers.
4. Goods delivered to Work/Alternative addresses given by the cardholder.
Home
